Thank you for shopping with Tuti General Trading. We strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns and Refund Policy below.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. The item must also be accompanied by the original receipt or proof of purchase.

You have [X] days from the date of purchase to initiate a return. After [X] days, unfortunately, we cannot offer you a refund or exchange.

Certain items are non-returnable, including but not limited to:

– Gift cards

– Downloadable software products

– Personalized or customized items

To initiate a return, please contact our customer service team at info@tuti.com. Provide your order number, a description of the item you wish to return, and the reason for the return. Our team will guide you through the return process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

If you haven’t received a refund within the specified timeframe, please check your bank account. If the refund is still not processed, contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please contact us at Phone: +971 52 152 8326 Mobile +971 55 305 8009 .

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at Phone: +971 52 152 8326 Mobile +971 55 305 8009.

To return your product, mail it to info@tuti.com . You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about our Returns and Refund Policy, please contact us at Phone: +971 52 152 8326 &

We reserve the right to update or modify this Returns and Refund Policy at any time without prior notice. Please check this page periodically for changes.